F1RST GEAR - Privacy Policy & Terms & Conditions

Privacy Policy

  • We collect personal information like name, address, email, and phone number for processing orders and providing customer support.
  • Please note that failure to receive the product without a valid reason, such as a damaged product or an issue with the order, may result in consequences. Your cooperation in ensuring smooth transactions is appreciated. Thank you.
  • We use personal information to process orders, communicate with customers, and offer updates about products and services.
  • Information may be used for marketing and analytics purposes to improve our offerings.
  • We may use third-party services for payment processing and shipping. Their privacy policies are encouraged for review.
  • Our Facebook and Instagram pages may use cookies for better user experience, but disabling them may affect platform functionality.
  • We do not sell, trade, or rent personal information without consent, except when required by law or to fulfill orders and services.

Terms & Conditions

  • Orders are processed within 5-25 days, with potential delays due to our startup status.
  • F1RST GEAR reserves the right to cancel orders and issue partial refunds if delays or unforeseen circumstances occur.
  • Partial refunds are available for products with major issues or if F1RST GEAR cannot replace them and it may take 72 to 240 hours to proceed refund.
  • Size exchanges may be accommodated based on size charts and customer confirmation, but F1RST GEAR reserves the right to deny replacements.
  • No refunds or replacements for products damaged after delivery or due to customer mishandling.
  • We encourage product reviews on our Facebook group and may offer loyalty bonuses and rewards based on participation and engagement.
  • Unauthorized use of F1RST GEAR images or false claims may result in legal action. We retain all rights to our intellectual property and brand identity.
  • F1RST GEAR may temporarily close without notice. Customers can expect a minimum response time of 72 hours for inquiries and orders placed through our social media platforms.
  • Additional terms may be communicated as needed. By interacting with our Facebook and Instagram pages, customers agree to these Privacy Policy and Terms & Conditions.

Last Updated: 2024-01-02

Please note: These policies are subject to change without prior notice. It is your responsibility to review these policies periodically for updates.